SHIPPING & RETURNS
*** We have temporarily suspended returns during the COVID-19 outbreak. This is for the safety of everyone involved in the process, including you, our customer.
This is only temporary and this page will be updated when returns are accepted again***
Please allow for up to 3-5 business days for order processing. Items ship through Canada Post and should arrive in 6-12 business days.
*We are experiencing delays DUE TO COVID-19 with this and appreciate your patience.
Local pick up will be coordinated by email following the processing time. Please have local pick up orders picked up within 7 business days of notification at the available times. Orders not picked up within these windows will be cancelled and refunded with a restocking fee applied. [Please check your junk mail folder for these notifications]
**Addresses are input as they show on your completed order. If attempts are made to ship your items and are failed due to incorrect shipping information, orders will be cancelled, refunded and a restocking fee will be applied, plus any charges applied to have the item returned to us from Canada Post.
RETURN & EXCHANGE POLICY
All exchanges must be mailed back within 7 days of receiving your order, in original packaging, (unwashed and unworn). The bag can be put into a second bag or box, but please include the original as well. Item's will be inspected after received prior to processing.
To complete a return/exchange, please complete this form & email to
Return shipping expenses for exchanges are the responsibility of the customer. If it’s a sizing / color issue, where you have ordered the wrong size, we are happy to send you the perfect fit - shipping both ways falls upon the customer. Once you have sent the return back, please move forward with repurchasing your new item on our website. We try our best to keep the stock filled for situations like this, but please be patient if your item is currently out of stock. Once your return is received and inspected your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 business days.
A return fee of $5 will be removed from your refund.
We do stand behind our products. Please see washing instructions under FAQ and please avoid drying your items fully. If you are unhappy with your items, we offer a 15 day window from purchase date. Please email us to chat further.
*Once your order is processed no changes can be made. Please refer to the size chart before ordering*